Document Packs · Failed review

Your client rejected your document pack

Send us the findings. We map each one to the document that has to change, tell you what you can keep, and rebuild the rest — revised free for 90 days until it passes. T&Cs apply

Findings mapped document by documentYou keep what already passesSite-Ready pack in 10 business daysPre-submission review $199 ex GSTRevised free for 90 days

A rejected document pack is rarely a writing problem. It is usually a pack that was built to look compliant rather than to survive a review — generic risk content, controls without owners, references to documents that do not exist, and no document control underneath any of it.

Send us the findings. We map every one to the document that has to change, tell you what you can keep, and rebuild the rest — then it is revised free for 90 days until it passes.

How a remediation runs

Four steps. No hourly billing, no rebuilding what already works.

1. Send the findings

The rejection letter, the gap list, or the reviewer’s marked-up comments — whatever you have. Plus the pack you submitted and the principal’s contractor management standard if you hold a copy.

2. We map findings to documents

Every finding is traced to the specific document and section that has to change. Vague findings are translated into concrete actions, and where the intent is genuinely unclear we tell you what to ask the reviewer.

3. Fixed price on what actually needs work

We tell you which of your documents are usable as-is. You pay to fix the ones that failed, not to replace a pack. Scope and price confirmed, usually within two business days.

4. Rebuild, resubmit, and close out

Ten business days from scope confirmation for a full pack. If findings come back on documents we built, we close them out at no cost.

Why contractor packs get rejected

The findings change wording between sites. The underlying causes rarely do.

  • Generic risk content that does not match the site
  • Controls stated without a responsible role
  • No verification method named for controls
  • Org chart and responsibilities do not match the business
  • References to documents not in the pack
  • No document-control table on documents
  • Missing or empty revision history
  • Approval and sign-off fields left blank
  • “Review as required” instead of a review date
  • Inconsistent numbering across the suite
  • SWMS written to a category, not a task
  • No maintenance or asset documentation at all

The last one is the gap we see most often. Most providers can write the safety half — see what a full pack includes.

Better still: get it reviewed before you submit

A pre-submission review is $199 ex GST, credited in full against any document suite you order within 60 days. Considerably cheaper than fixing a rejection, and it does not put your mobilisation date at risk.

Fixed price · $199 ex GST · 3 business days

Book a pre-submission review

We read your pack against the standard your client reviews to, then send you a document-by-document findings list within 3 business days, and a fixed price for anything that needs rework. The $199 is credited in full against any document suite you order within 60 days.

Book the review →Credited in full if you proceed

Checked against the principal’s standard

We read your pack against the contractor management standard you will actually be reviewed against, not a general benchmark.

Checked against the ten audit-ready criteria

Document control, revision history, review dates, sign-off, numbering, site-specific controls, role mapping, register completeness, branding and maintenance inputs.

You get a gap list, not a sales pitch

The output is a document-by-document action list. If most of your pack is fine, we will say so.

Fix it before it costs you time

Findings closed before submission do not delay mobilisation, and do not put a second round of review in front of your client.

Get started

Book the review, or send us your findings

Booking the $199 pre-submission review? Tell us what your pack covers and when you need to submit. Had a pack knocked back? Paste or describe what your client came back with. Either way you get a fixed price, usually within two business days.

We use these details to answer your enquiry only. See our privacy policy.

Fixed price · No obligation · Scope confirmed within 2 business days

Failed document reviews — common questions

Our client rejected our documents. What is the fastest way back?

Send us the findings list or rejection letter. We map every finding to the document that has to change, tell you which of your existing documents are usable as-is, and rebuild only what needs rebuilding. Scope and a fixed price are usually confirmed within two business days, and a Site-Ready pack is delivered in 10 business days from that point; larger suites are scheduled at scope confirmation.

Do we have to rebuild everything?

Almost never. Most rejections concentrate in a handful of documents — typically the management plan, the risk register and a subset of SWMS. We will tell you honestly what you can keep. You are not paying us to rewrite documents that already pass.

Will you deal with the client’s reviewer directly?

We can support the resubmission and prepare the response to findings, but we work through you rather than around you. It is your contract and your relationship with the principal.

Can you review our documents before we submit?

Yes. A pre-submission review is $199 ex GST, credited in full against any document suite you order within 60 days. Findings come back within 3 business days. It checks your pack against the principal’s contractor management standard and the ten audit-ready criteria before the reviewer sees it.

What does it cost?

The pre-submission review is $199 ex GST, credited in full against any document suite you order within 60 days. Findings come back within 3 business days. A remediation is then quoted on scope after that review, because the price depends entirely on how many documents actually need rework. The review establishes that, then we quote one fixed price for the rebuild. See suites and pricing.

Free tool · 3 minutes

Not sure how bad it is yet?

Run the free check before you send us anything. Twelve questions, an instant traffic-light score, and a gap list that will tell you roughly how much of your pack actually needs rebuilding.

Run the free check → No email needed to see your result